Emergency Call Advisor; x4

New - Emergency Call Advisor opportunities in Glasgow

Be the Reassuring Voice That Helps People Live Independently

As an Emergency Call Advisor, you will be the first point of contact for customers calling into our 24-hour Alarm Receiving Centre. Every shift brings new challenges and opportunities to make a difference.

• Provide reassurance, guidance and support during emergency alarm activations and wellbeing calls
• Use effective questioning and active listening to assess situations and coordinate responses
• Manage emergency repairs, false alarm checks and proactive follow-up calls
• Maintain accurate records of all calls and actions taken
• Work as part of a small, dedicated, values-driven team
• Deliver exceptional customer service aligned with Bield’s person-centred approach

Shifts are arranged in rotating patterns to ensure 24/7 coverage. Based on the current vacancy structure, hours and shifts for the vacancies are:

• Vacancy 1 & 2 – 21 hours per week
  • Week 1:
    Monday, Thursday, Friday — 4.30pm–10.30pm
  • Week 2:
    Tuesday, Wednesday — 4.30pm–10.30pm;
    Saturday & Sunday — 8.00am–2.00pm
• Vacancy 3 – 16 annualised hours per week, working on average 2‑3 days per week
• Vacancy 4 – 30 annualised hours per week, working on average 4‑5 days per week

• Competitive salary, reviewed annually
• Generous annual leave allowance
• Enhanced pension scheme
• Occupational Sick Pay
• Family Friendly Policies
• Health care benefit plan
• Cycle-to-Work scheme
• Credit union access
• Employee Assistance Programme
• All Disclosure checks paid for
• Full training, comprehensive onboarding and buddy support

• Have a genuine passion for supporting people
• Communicate clearly and compassionately
• Stay calm and confident in challenging situations
• Use good judgement and problem-solving skills
• Be adaptable to new ways of working, including digital changes
• Have good keyboard and IT skills
• Be resilient, proactive and able to build rapport quickly

Interviews are expected to take place Week beginning 26th January 2026.

Employment will start with a 3-week training period, followed by ongoing individual tailored support to ensure success in the role.

Bield is a proud Disability Confident Employer, and we welcome applicants from all backgrounds. We guarantee interviews for disabled applicants who meet the minimum criteria.

This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application. You will be required to complete a Level 2 Disclosure check with Disclosure Scotland.