Customer Support Representative

About the job Customer Support Representative

Are you passionate about delivering exceptional customer service? Do you have the drive to help solve problems and provide solutions? Were looking for a motivated Customer Support Representative to join our dynamic team at our office in Glasgow
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As a Customer Support Representative, you will be the first point of contact for our customers. You will provide top-notch support, handle inquiries, and assist customers with their needs. Your mission? To ensure a seamless, positive experience for every customer you interact with!

Key Responsibilities:

• Respond promptly to customer inquiries via various channels.
• Troubleshoot and resolve customer issues with patience and professionalism
• Offer solutions and guide customers through processes or product features
• Maintain detailed and accurate records of customer interactions
• Follow up with customers to ensure their concerns are fully addressed
• Stay up-to-date with product knowledge, policies, and procedures

What Were Looking For:

• Excellent communication and interpersonal skills
• A friendly and empathetic approach to customer care
• Problem-solving mindset and ability to remain calm under pressure
• Ability to multitask and manage time effectively
• A positive attitude and team-oriented mentality

Why Join Us?

• Comprehensive training and career development opportunities
• A friendly and inclusive work environment
• Central Glasgow office with easy access to transport links

Ready to make a difference?
If you're excited to help customers and work with a great team, we want to hear from you! Apply today to join us in delivering outstanding service.