Field Service Controller

Field Service Controller

Location: Cumbernauld, G68 9HQ

Hours: 37 hours per week | Monday Friday, 08:0016:00
Salary: Up to £28,000 per annum (DOE)

Are you an organised, confident communicator with a strong customer service mindset? We’re looking for a Field Service Controller to join a busy Aftermarket team in a fast‑paced, customer‑focused environment.

You’ll act as the key link between customers, engineers, and third‑party providers, ensuring breakdowns and repairs are managed efficiently from first contact through to completion.

• Handle incoming calls and coordinate field service activities
• Accurately log breakdowns and job details into central systems
• Communicate engineer attendance, updates, and ETAs to customers
• Prioritise vehicle‑off‑road (VOR) cases and escalates critical issues
• Manage warranty and chargeable repairs, includingadores? Actually:
  Manage warranty and chargeable repairs, including job numbers and parts coordination
• Liaise with third‑party repairers and monitor job progress
• Collate engineer reports and close jobs accurately
• Update KPIs, job statuses, and submit warranty claims
• Maintain high standards of service administration and compliance