Service Engineer

Responsibilities

• Overseas customer training (product installation, commissioning and maintenance, etc.), customer requirement collection;
• Handle after-sales ticket of the products and close ticket, improve product quality via customer feedback and ensure customer satisfaction;
• Product spare parts management, daily management of spare parts, such as delivering good parts and collecting defective parts, etc.;
• Collect customer requirement, transfer to R&D and communicate with them to make the product more robust and friendly, and follow up on the progress of tickets;
• To identify product and technical problems remotely and then provide relevant advice and solutions;
• Ensure that technical customer service care is high quality for all local business partners and end customers;
• Document all cases, inquiries, developments, changes, and resolutions on the internal database;
• On-site visits to troubleshoot PV systems and conduct follow-up duties with customers;
• Collaborate with Sales, Presales, Product Solutions and Product teams.

• Must have a strong working knowledge of providing technical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products.
• A technical degree in a related field such as power, renewables, solar, photovoltaics, electrical engineering.
• More than 2 years of energy storage product service experience (Local electrician's certificate is preferred).
• Experienced background in Electronics or Electrical Engineering, Grid Power, or Smart Energy Technologies.
• Local language and English are a must.
• Willing to learn and enthusiastic about taking on new challenges. Technical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products.