Field Service Engineer

VMCS Glasgow City, Scotland, United Kingdom

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we give you what you need to make it happen. It wont always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

Service Manager

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

We want you to bring your full self to work: your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

• Perform on-site and remote service activities including commissioning, replacement, and preventive/corrective maintenance of intelligent emergency lighting systems and Central Battery systems across the UK, Ireland, and occasionally internationally.
• Diagnose and resolve technical issues through analysis and troubleshooting, both remotely and on-site, in collaboration with EML LSO teams. Provide effective solutions and proactively identify opportunities to expand ABB’s Service Business.
• Collaborate with customers on-site to identify opportunities for operational improvements and eliminate pain points.
• Deliver exceptional customer service by executing work in line with customer orders and expectations. Plan and complete tasks with a first-time right approach, ensuring timely, high-quality results while maintaining strong customer relationships.
• Ensure readiness for service activities by preparing all required materials, parts, and equipment to the appropriate quality standards. Complete documentation and reports for customer sign-off and submit timely work reports with necessary follow-up.
• Troubleshoot equipment and process failures, recommend proactive corrective actions, and propose measures to prevent recurrence of issues.
• Identify and drive continuous improvement by recognizing areas for enhancement and suggesting practical solutions to optimize ways of working.
• Prepare and finalize documentation and customer reports, ensuring all required signatures and approvals are obtained.

• You have a minimum education HNC / HND with a specialization in electrical and electronical engineering or equivalent.
• You have 2 years of professional experience in the field of maintenance, putting in service or troubleshooting of (intelligent) electrical installations.
• You have knowledge of electronics (emergency lighting is a pre) and are comfortable working with electronic tools like computers, tablets and good practice of Office tools.
• You have a representative appearance, you are customer oriented, organized, autonomous have a big, motivated drive in a challenging environment.
• Since you’ll be travelling across the UK & Ireland a driving is essential as is flexibility in work hours mentality including occasionally in weekends or outside business hours.

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Commercial vehicle
• Private medical cover
• Generous bonus scheme
• Flexible benefits scheme (Includes options to buy or sell holidays, health check, dental, eye care, gym membership, cycle to work, gadget and discounts)

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switch gear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

We value people from different backgrounds. Could this be your story? Apply today or visit  to read more about us and learn about the impact of our solutions across the globe.