Customer Service Assistant; Security & Mobility

Customer Service Assistant (Security & Mobility)

Network Rail welcomes applications for the role of Customer Service Assistant (Security & Mobility) based in Glasgow, Scotland.

As part of Network Rail’s commitment to safe, efficient customer journeys,
Customer Service Assistants provide frontline support across station operating areas.

• Provide a highly visible point of contact for station users, delivering customer service to all visitors, contractors, retailers, and passengers.
• Undertake regular station checks covering contractor compliance, security, safety and equipment in accordance with company standards and procedures, completing relevant audit paperwork.
• Respond to and record emergencies, incidents and incidents involving the general public and industry partners, as required.
• Maintain fault reporting records, reviewing and closing actions as required.
• Assist and provide information to customers travelling through the station.
• Check that contractors have relevant risk assessments and method statements prior to issuing Permit to Work.
• Implement plans to prevent and manage criminal activity on the station, discouraging unauthorised persons from entering or remaining.
• Proactively deal with hazards or unsafe conditions, ensuring correct reporting.
• Fulfil duties prescribed within Emergency Plans.

• Command of the English language, written and oral.
• Experience working in a customer‑facing environment.
• Confidence to deal assertively with varied situations.
• Team working capability.
• Meet the required benchmark for application screening questions (all applicants).

• GCSE or equivalent in English and maths.

Band 6 – Salary £26,459. Grade
6. Full‑time. Shift, weekend, bank holiday and night working. Pre‑appointment medical to enable driving station buggies.

Closing date:
Midnight on Monday 5 January 2026 – late applications will not be accepted. The advert may close before the listed closing date based on application volume.

We are an equal opportunity employer. All applicants will receive consideration regardless of disability, gender, race, religion, or other protected status.