IT Operations Specialist

IT Operations Specialist
- Applications
Glasgow, Hybrid
£40,000- £45,000 per annum plus benefits

We are seeking an experienced and detail-oriented IT Operations Specialist to join the IT team at Caledonian Sleeper.

Caledonian Sleeper is an iconic overnight rail journey connecting Scotland with London, operating nightly (except Saturdays), serving major cities and rural destinations.

Established in the late 19th century, Caledonian Sleeper has a long-standing reputation for comfort, hospitality, and delivering a unique travel experience across the UK’s scenic routes. The service operates primarily overnight, allowing passengers to sleep comfortably on specially designed sleeper trains, arriving refreshed at their destination.

As a service operated on behalf of the Scottish Government, it is part of the UK’s public sector efforts to promote sustainable and convenient travel.

At Caledonian Sleeper, our core values of Togetherness, Respect, Integrity and Passion underpin everything we do. We believe that fostering a collaborative, respectful and passionate approach is essential to delivering an exceptional guest experience. We are committed to building a diverse and inclusive organisation that reflects the communities we serve.

The IT Operations Specialist – Applications will oversee and optimise our IT systems with a primary focus on Microsoft Power Platform, Dynamics 365 Finance and Operations and CRM systems, and Azure data solutions. The ideal candidate will work with our managed service provider to ensure the smooth operation, maintenance, and enhancement of these platforms, enabling the organisation to drive business efficiency and data-driven decisions.

Reporting directly to the Head of IT, the IT Operations specialist will work as part of a small well-rounded team supporting the business. This role will also work with our Managed Service Provider to support the organisations applications and data estate. The role will require the development of key stakeholder relationships with both internal colleagues and external suppliers.

• Develop, deploy, maintain and support applications and workflows within Microsoft Power Platform (Power Apps, Power Automate, and Power BI).
• Monitor and troubleshoot Power Platform solutions to ensure optimal performance.
• Provide technical support and training for end-users. Escalating to the MSP when required
• Ensure data integrity and security across the Environments.

• Administer users and work with the MSP to support the company’s Dynamics CRM/ERP system.
• Work with the business to scope, develop and deploy improvements, efficiencies and new developments working with the MSP or third party on large developments.
• Ensure data integrity and security within the Dynamics 365 estate.
• Support in the creation of reports and dashboards.

• Support the organisation’s Azure SQL database with optimisation and work with third party service provider to deliver automation of data consolidation.
• Collaborate with stakeholders and support them in creating their data solutions accessing data from APIs, SQL, the Dataverse and other locations as required.
• Support the business teams with Azure data factory use setting up and configuring pipelines and activities.
• Ensure data accuracy, consistency, and security across systems.
• Recommend new technology or approaches to improve processes.

• Monitor and maintain the overall application estate and work with the third-party supplier to ensure uptime and reliability.
• Identify and resolve system issues in a timely manner.
• Collaborate with cross-functional teams to implement IT projects and initiatives.
• Document processes, system changes, and technical troubleshooting procedures.
• Provide data security advice to the organisation for IT applications, Power Apps or integrations to existing systems.

• Bachelor’s degree in information technology, Computer Science, or related field or equivalent experience.
• 5+ years of experience in IT Operations, including CRM administration, Database…