Test Lead; ServiceNow

Role will be part of our Quality Engineering & Assurance (QE&A) Practice. With more than 650 clients across industry verticals and a global footprint, Cognizant QE&A practice is a recognized thought leader in quality engineer and Assurance. As enterprises simplify, modernize and secure their legacy environments for the digital era, robust quality Engineering and assurance is essential. Quality takes an end-to-end connotation and must straddle both legacy and digital systems.

Cognizant QE&A is reimagining QE&A, employing an end-to-end ecosystem approach with intelligent and automated QA processes. In so doing, increasing quality and speed to promote faster business and technology change, as well as a better customer experience.

• Leading and managing end-to-end testing strategies across core Service Now modules—including Incident, Change, CMDB, and Service Catalog
• Lead the successful delivery of Service Now solutions by leveraging deep product expertise and prior implementation experience. Ensure configurations, workflows, and integrations align with business needs and governance standards.
• Oversee functional, regression, and integration testing across Service Now and integrated platforms.
• Coordinate with SMEs, BAs, tech leads, and vendors to ensure test coverage and traceability.
• Ensure compliance with quality frameworks such as TMMI or similar.
• Monitor test progress, defect metrics, and reporting using Zephyr and other tools.
• Mentor QA analysts and foster continuous improvement in testing practices.
• Prepare and oversee test plans, ensuring schedules align with project milestones and resource availability.

• Experience in leading and managing end-to-end testing strategies across core Service Now modules—including Incident, Change, CMDB, and Service Catalog.
• Very good knowledge of each Service Now Modules workflow (ITSM, ITOM, ITAM, HRSD, etc).
• Well-versed in Agile/Scrum methodologies, adaptable to iterative development cycles, and actively participates in Agile ceremonies.
• Prepare and oversee test plans, ensuring schedules align with project milestones and resource availability.
• Extensive experience in Service Now testing and ITSM workflows.
• Strong proficiency in Tricentis TOSCA and codeless automation frameworks or any other automation tool.
• Proficiency in defect tracking and test management tools (e.g., JIRA, Dev Ops, Zephyr).
• Experience working in Agile/Scrum environments.
• Strong analytical and problem-solving skills to troubleshoot automation issues.
• Strong communication skills, teamwork, and ability to work in a fast-paced environment.

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

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