Application Engineer

Business Unit: COO – Technology Operations
Salary range:£28,800 to £36,000 - Per AnnumDOE
Location:Hybrid - Occasional travel to Glasgow and Newcastle hub when required.
Contract type:Permanent

We have a fantastic opportunity for a Application Support Engineer to join our ever-evolving Application Operations team. The role is within the Platform as a Service unit (Technology Operations), to help to protect, operate and transform the information technology infrastructure, configurations, applications and data that deliver IT services to both customers and colleagues.

• Working on resolving incidents & work with team members across IT to reach a timely resolution.
• Showing technical expertise for the reduction of repeat incidents and resolutions to avoid re-occurrence.
• Covering a range of hours to support some of the banks key systems & batches between 07:00 to 17:30.
• Carrying out technical change within the team for BAU & key projects & striving to reduce critical or major security vulnerabilities for our assets. Due to the nature of some of the applications, some of these changes are on evenings or weekends.
• Adapting to change as the role of the team evolves there will be a need to learn new skills & technologies.
• Being pro‑active on team integration and learning across all of the IT estate – whether that be on premise (Glasgow, Gosforth, Doxford) or cloud support.
• Taking an active role to support & get involved in discussions in area of specialism, when assessing the impact of new initiatives, work requests and the support of existing services.
• A key team player displaying outstanding behaviours acting as a role model for your colleagues.
• Conduct system health checks, performance monitoring, and troubleshooting of IIS‑based applications to ensure smooth operation.
• Supporting the Application Operations Technology Manager & Lead Engineers in identifying emerging industry and technology trends & training needs.
• Managing stakeholders effectively, ensuring that they are kept appropriately informed and consulted at all times.
• Supporting audit findings and payment attestation submissions.
• Representing the team at key forums such as Service Design Workshop (SDW), Major Change Board (MCAB) and may be required to attend Technical Design Authority (TDA).

• Excellent communication skills & able to communicate well both verbally and with writing skills to all stakeholders.
• In depth knowledge of Windows Operating Systems.
• Knowledge and experience of ITIL service management framework with a focus on incident and change management.
• A desire to continually develop yourself & be prepared to step outside of your comfort zone.
• Troubleshoot system integration and performance issues across both client and server‑side components.
• Perform in‑depth analysis of logs, error messages, and system configurations to identify root causes of application failures.
• Liaise with third‑party vendors for issue resolution, including escalating critical issues, managing vendor relationships, and ensuring timely resolution.
• Conduct system health checks, performance monitoring, and troubleshooting to ensure optimal performance of applications.
• Implement and manage application patches, updates, and configurations as part of application lifecycle management.
• Technical knowledge of Windows Servers, including configuration, troubleshooting, and administration.
• Experience with application monitoring tools and systems diagnostics (e.g., event logs, performance monitoring).

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance‑related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our flexible benefits scheme.
• Life assurance to provide peace of mind for you and your loved ones.
• Up to 2 days of paid volunteering a year.

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as…