IT Service Architect

SSE plc Glasgow, Scotland, United Kingdom

IT Service Architect role at SSE plc

Base

Location:

Havant, Reading, Glasgow

Salary: £50,100 - £75,100 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

This role forms part of the Service Strategy & Performance team who design, develop and deliver a tooling-aligned Service Management framework; with a focus on enhancing the end-to-end service value chain (‘the digital experience’) in line with ITIL and SIAM industry best-practice.

The IT Service Architect plays a key role in developing this framework by establishing the Service Management architectural standards, guardrails and guidelines for IT Services across the enterprise. This role links together multiple elements of the service value chain to ensure the standards for IT Services incorporate all elements needed to effectively manage services throughout the full-service lifecycle. This role collaborates with a wide range of stakeholders from across the enterprise to design, develop, adopt and assure these standards.

• Lead the facilitation required to define, design and develop the Service Management architectural standards for IT Services; working collaboratively with a wide range of stakeholders from across the enterprise to identify all elements required to effectively manage service delivery across the full-service lifecycle, ensuring that dependencies and underpinning aspects are incorporated.
• Play a pivotal role in linking together various elements of the service value chain, including but not limited to:
  Service Design, Service Continuity Management, Availability Management, Capability and Performance Management, Risk Management, Service Catalogue Management, Service Configuration Management, Service Level Management, Portfolio Management, Service Financial Management. Develop a target architectural model for IT Services that reflects evolving business needs, alongside streamlining various standards and associated processes into a seamless enterprise-wide governance model. Develop the associated architectural roadmap, suitable for phased implementation and ongoing continual improvement.
• Play an active role in enterprise-wide governance by assuring service design(s) and domain solution architecture(s) against the required IT Service Management standards, supporting the management and resolution of any design issues as they arise. Create key performance indicators and report on overall adherence to the standards, highlighting any potential Service Management related risks, impacts and areas for improvement as appropriate.
• Work cross functionally to support the design of standards, patterns and processes that integrate Services and Suppliers into the wider Service Management eco‑system; enabling a seamless experience across the service and ‘single pane of glass’ (i.e. single, unified dashboard) that can be used to both enhance collaboration, performance and the overall ‘digital experience’.
• Establish and maintain strong relationships with stakeholders, including advocating Operational and Service Excellence via the adoption of IT Service Standards. Facilitation of community of practice sessions and engagement events. Provide support, guidance and advice to Product, Architectural and Service Delivery Teams in relation to Service Architecture.

• Ability to understand the long‑term ("big picture") business strategy and goals, along with short‑term perspectives of situations
• Deep understanding of Service Architecture & Service Design components
• Understanding of Service Management frameworks and Service Management and Integration (SIAM) principles
• Understanding of Service Management Data Models and Taxonomy (e.g. CSDM, TBM), with knowledge of Service Management Tooling (e.g. Service Now)
• Ability to effectively manage challenge / issue resolution with a positive and flexible attitude

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