Supply Chain Domain Expert – Product Manager

Supply Chain Domain Expert – Product Manager

Streamba, Glasgow, Scotland, United Kingdom

Global supply chain is one of the hottest markets in technology – and Streamba has the world’s most advanced SaaS platform for managing it. We are busy deploying our cloud-native platform on assets around the world and supercharging our tech with machine learning and generative AI functionality. Streamba is a very exciting place to be at.

As a Supply Chain Domain Expert, you will play a critical role in managing our product roadmap.

• Technical Expertise:
  Customers will recognise your heavy industry supply chain domain experience, and you will be able to hear customer “wants” and identify the underlying customer needs – translating those into actionable product development objectives.
• Project Framing:
  Lead framing sessions with new customers, helping prioritise the deployment process to deliver value as quickly as possible.
• Customer Advocacy:
  Work closely with customers to understand their needs and challenges, advocating for their requirements within our product development team.
• Proactive Support:
  Anticipate customer needs by monitoring usage patterns and proactively suggesting improvements or additional features.
• Collaborative Problem‑Solving:
  Collaborate with our engineering and product teams to address complex technical issues, ensuring a quick resolution and continuous improvement of our offerings.
• Documentation & Training:
  Develop and maintain comprehensive documentation and training materials to support our customers’ success.

• Technical Background: several years of experience in heavy industry supply chain management, with deep expertise in utilizing advanced software platforms such as SAP, Oracle SCM, JDA/Blue Yonder, and Infor.
• Problem‑Solving
  
  Skills:
  
  strong analytical and problem‑solving abilities, with a knack for troubleshooting complex technical issues.
• Communication: exceptional communication skills, including the ability to effectively elucidate and extract key insights from customer conversations to inform product decisions.
• Customer‑Centric: passionate about delivering exceptional customer experiences and building long‑lasting relationships.
• Team Player: collaborative mindset with the ability to work effectively across departments and with diverse teams.

• Impactful Work:
  Contribute to a fast‑growing company that is delivering value to customers around the world.
• Growth Opportunities:
  We’re committed to your professional development and offer opportunities for career progression and skill enhancement.
• Inclusive Culture:
  Be part of a diverse, supportive, and innovative team that values your unique contributions.
• Competitive Compensation:
  We offer a competitive salary, comprehensive benefits, and a flexible work environment.

• 25 days annual leave plus 11 bank holidays.
• Salary‑sacrifice pension scheme with 8% company contribution.
• Employee Assistance Program (EAP).
• Performance bonuses.
• Remote/hybrid working – office space in Glasgow & hot‑desking in Edinburgh. No minimum requirement for office working.
• Opportunities to visit customers around the world (from the USA to Australia and beyond).
• Flexible working for family needs, working abroad, etc.

Mid‑Senior level

Full‑time

Engineering and Information Technology

IT Services and IT Consulting