OSS Development Authority

Vodafone, Newbury, England, United Kingdom

The OSS Operations team of technology professionals manage and effectively operate the systems within the Converged Network arena. We are looking for a dynamic & proactive individual who can drive the digital initiatives to support the increasing demand for automation and transformation activities within Technology operations. You will be responsible for ensuring the delivery of quality OSS into Operations in conjunction with delivery teams, providing subject matter expertise and service ownership in one or more key OSS driving operational improvement and leading colleagues in high performing operational teams.

The ambition being to drive a step change in Digital, customer service centric OSS Operations.

This role requires detailed understanding of the OSS applications stack, architecture and support environment, coupled with an understanding of Dev Ops practices and Agile methodology as well as the ITIL framework.

• Continue building on the OSS Automation Framework and drive towards a Dev Ops model
• Enable our customers through automations and self‑service capabilities
• Develop Service Improvement Plans internally and in conjunction with customers and delivery teams and ensure they are driven through to completion with internal teams or 3rd party suppliers
• Through Continuous Improvement (CI) projects, show an upward trend in service levels and a reduction in faults
• Manage (internal and external) customers’ expectations
• Actively encourage team collaboration across OSS, the wider technology teams and externally within the business, adopting and delivering industry best practices
• Manage suppliers to ensure they are delivering a service that at a minimum adheres to the support contracts in place, and more often to exceed their service levels
• Ensure that the support model fits within the agreed budget strategy

• Extensive knowledge of OSS Operations
• Subject matter expertise in at least one OSS, particularly Remedy and Cramer
• Experience working with coding and query languages – preferably including Bash, Power Shell, Python, Ansible (YAML), SQL, MySQL, etc.
• Experience working with code versioning repositories – preferably GIT
• Working understanding of Mobile & Fixed Networks
• Ability to influence, negotiate with and persuade internal and external customers
• Comfortable communicating with customers/senior stakeholders at all levels in the organisation
• Sound MS Office skills with strong ability in Excel
• Developed analytical skills
• Eligibility to hold UK SC Clearance

• Yearly bonus: 10%
• Annual leave: 28 days + bank holidays + the option to buy/sell/carry over 5 days per year
• Charity days: 5 days per year
• Maternity leave: 52 weeks (first 13 weeks fully paid, followed by 26 weeks half pay)
• Private pension: contribute up to 5% of basic pay with 2:1 matching from Vodafone up to 10%
• Access to private medical, private dental, free health assessments, share save scheme
• Additional discounts:
  Vodafone retail, gym, cinema, cycle to work, season ticket loan

We are a leading international telecom, serving millions of customers. Vodafone believes connectivity is a force for good. Through technology, we empower people, connecting everyone regardless of who they are or where they live, and protect the planet while helping customers do the same.

We are committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued and included. If you require reasonable adjustments or have an accessibility request, please refer to our guidelines.