D365 Business Central Support Lead

Support Lead – Dynamics 365 Business Central

Remote

Salary between 50-60k

(BC Partner Customer Experience + Functional Expertise)

I’m working with a growing Microsoft Dynamics 365 Business Central partner who are looking for a Support Lead to take ownership of their customer support function and ensure clients receive a first-class experience throughout their ERP journey.

This role suits someone who is both functional in BC and customer-focused, with the ability to manage support analysts, handle escalations, and build strong relationships with end-users.

Leading the day-to-day Support function and overseeing ticket flow, SLAs, and customer satisfaction

Acting as the senior escalation point for BC issues across finance, warehousing, supply chain, and integrations

Working closely with customers to understand their business processes and ensure ongoing smooth system usage

Owning customer experience : check‑ins, feedback loops, service reviews, and overall relationship management

Prioritising, delegating, and improving internal support processes

Supporting small enhancements, configuration, and basic functional changes in Business Central

Cross‑collaborating with development, consultancy, and project teams to resolve more complex cases

Strong Business Central functional experience (Finance, Warehousing, or Supply Chain ideally)

Previous experience in Support, Service Desk, or Customer Success within a BC / NAV partner

Someone who can communicate clearly with customers and act as a trusted advisor

Ability to coach / mentor junior support analysts

Understanding of integrations, extensions, and general BC technical landscapes

Proactive mindset and ownership of the customer journey

Work directly with an ambitious BC partner in a role with real impact on customer satisfaction and retention

Opportunity to step into a leadership role while staying hands‑on with Business Central