IT Infrastructure Co-Ordinator

IT Infrastructure Co‑ordinator

Contract:

6 months. Hybrid working. This role will be an average of 2-3 days per week on-site, in either London or Glasgow.

IT Infrastructure Co‑ordinator required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company.

• Experience in coordination across Change, Incident and Problem management ideally working within a Legal, Insurance or Financial Service environment
• Experience with ITSM and tools such as Service Now, JIRA, Agile and Scrum
• CAB experience
• Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA s
• Process review and improvements
• Training review and recommendations
• Documentation and Agenda circulation
• Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required
• Rasing and following up Escalations
• Stakeholder Management
• Experience working within a Global Environment

• Whilst this role is focused on the day-to-day support of the IT Infrastructure Team, any technical exposure would be beneficial:
  • Service Now Tools / JIRA / Agile / Scrum
  • End User Compute
    • M365, Windows 11, Teams, Active Directory, Exchange on-line
• Windows Server Estate (Apply online only)
• Azure Cloud
• Network
  • Cisco, SD-Wan, Firewall, AV equipment

Please note that the IT Infrastructure Co-Ordinator is an immediate start, but you will need to go through some basic background checks before you start.