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IT Support Technical Support

Senior Advanced Support Analyst: Incident Leader & Tech Mentor

Job in Glasgow, Glasgow City Area, G1, Scotland, UK
Listing for: ROCK
Full Time position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below
A leading IT service company in Glasgow is seeking a Senior Advanced Support Analyst to manage complex escalated issues and enhance knowledge initiatives. This role requires extensive technical support experience and the ability to resolve high-complexity incidents. You will also mentor junior staff and serve as a trusted advisor for key clients, driving operational excellence. Strong documentation and communication skills are essential, along with relevant IT certifications.
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Position Requirements
10+ Years work experience
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