IT Infrastructure Co-Ordinator

IT Infrastructure Co-Ordinator – 6 months Contract – Hybrid Working

This role will be an average of 2-3 days per week on-site, in either London or Glasgow.

IT Infrastructure Co-Ordinator required to work alongside the Infrstructure Team Leaders and support day-to-day activities for this Global Legal Company.

• Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment
• Experience with ITSM and tools such as Service Now, JIRA, Agile and Scrum
• CAB experience
• Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA's
• Process review and improvements
• Training review and recommendations
• Documentation and Agenda circulation
• Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required
• Raising and following up Escalations
• Stakeholder Management
• Experience working within a Global Environment

Whilst this role is focused on the day-to-day support of the IT Infrastructure Team, any technical exposure would be beneficial :

• Service Now Tools / JIRA / Agile / Scrum
• End User Compute
• M365, Windows 11, Teams, Active Directory, Exchange on-line
• ...