Application Support Engineer

Barclays Glasgow, Scotland, United Kingdom

Join us as an Application Support Engineer, ensuring software applications run smoothly by troubleshooting issues, providing end‑user support, managing updates, and optimizing performance. You will benefit from being part of a vast professional network, collaborating with industry mentors and experts.

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• Provision of technical support for the service management function to resolve complex issues for a specific client group.
• Development of the support model and service offering to improve service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify root causes of hardware, software and network issues, providing resolution by fixing or replacing faulty hardware components, reinstalling software or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front‑office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service‑impacting risks and issues.
• Proactive assessment of support activities implementing automations to maintain stability and drive efficiency; active tuning of monitoring tools, thresholds and alerting.

• Serve as the technical resource for a group of clients, delivering high‑quality support.
• Maintain service continuity and minimal disruption.
• Document solutions and knowledge to aid future resolution.
• Engage with stakeholders to understand service requirements and provide solutions.

• Perform prescribed activities in a timely manner to a high standard, driving continuous improvement.
• Show in‑depth technical knowledge and experience in the assigned area.
• Lead or guide a team, supporting professional development and coordinating resources.
• Adhere to Barclays values and mindset.
• Demonstrate risk management, governance and regulatory compliance.

• On‑premise systems (Linux/Unix or Windows).
• Database technologies such as MS SQL or Oracle.
• Experience with Autosys/Middleware (MQ/Solace).
• ITIL principles; proactive attitude and strong learning desire.

• Investment banking support experience for front‑office/trading applications.
• Implementation of observability and monitoring solutions, e.g., ITRS, Elastic, Grafana.
• Understanding of asset classes:
  Macro, SP, Credit, Bonds, Equities.
• Experience working with Cloud Computing (AWS/Azure).
• Proficiency in scripting with Python, Shell/Bash.

Associate

Full‑time

Information Technology

Banking and Financial Services

Location:

Glasgow, Scotland, United Kingdom