Site Reliability​/Gitops Engineer

Site Reliability / Gitops Engineer

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.

Canonical’s customers include the world’s leading public cloud and silicon providers, and industry leaders across many sectors. The company pioneers global distributed collaboration, with over 1,200 colleagues in 75+ countries and very few office‑based roles.

We are hiring a Site Reliability / Gitops Engineer to our Information Systems (IS) team. This role is an opportunity for an “automation‑first” technologist with a passion for Linux to build a career with Canonical and drive the success of users leveraging Ubuntu and open‑source products.

The IS team at Canonical supports and maintains all of Canonical’s IT production services, overseeing services used by over 60 million Ubuntu users.

As an SRE & Gitops engineer you’ll drive operations automation to the next level, both in our private clouds and in public clouds, using open‑source infrastructure‑as‑code software, CI/CD pipelines, and Canonical’s leading products for software operation automation.

You’ll also define infrastructure as code, improve Canonical products and open‑source technologies through critical feedback, and collaborate on design and implementations with other teams.

You’ll be part of a global team of SREs that work together to provide the best possible services to our company, Canonical’s customers, and the Ubuntu Community.

• Apply your experience of IaC to develop infrastructure as code practices within IS by constantly increasing automation and improving IaC processes
• Automate software operations for re‑usability and consistency across private and public clouds, taking into consideration the complexities of distributed systems
• Develop new features and improve the resilience and scalability of the existing cloud and container portfolio at Canonical
• Maintain operational responsibility for all of Canonical’s core services, networks, and infrastructure
• Develop skills in troubleshooting, capacity planning, and performance investigation, setting up, maintaining and using observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement and maintain monitoring and alerting for various systems and services
• Collaborate with development teams to design service architecture, documentation, playbooks, policies and operational procedures
• Provide assistance and work with globally distributed engineering, operations, and support peers
• Be given uninterrupted development time to focus on larger projects and automation of manual tasks
• Share your experience, know‑how and best practices with other team members in design sessions, mentorship and “doing work together”
• Carry final responsibility for time‑critical escalations

• A deep experience of, and knowledge to define operations in code, using version control, peer review and CI/CD to roll out changes both to applications and infrastructure
• Strong modern engineering background (peer‑review, unit testing, SCM, CI/CD, Agile)
• Python software development experience, with large projects
• Practical knowledge of Linux networking, routing, and firewalls
• Affinity with various forms of Linux storage, from Ceph to databases
• Hands‑on experience administering enterprise Linux servers
• Extensive knowledge of cloud computing concepts and technologies
• Bachelor’s degree or greater, preferably in computer science or related engineering field
• Able to communicate clearly and effectively in English over email, chat, video or voice calls and in‑person
• Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate
• A willingness to be flexible and able to learn new things quickly
  
  Be inspired by the needs of fast‑changing environments
• Happy to work within distributed teams
• Be passionate and familiarized with open‑source, especially Ubuntu or Debian

Canonical is a pioneering tech firm at the forefront of the global move to open…