Technical Lead; SaaS Implementations

Position: Technical Lead (SaaS Implementations)

IODM is a fast-growing global SaaS technology company delivering innovative Finance and Commerce solutions that help organisations streamline financial operations, optimise cash flow with automated accounts receivables, automate cash allocation and e-commmerce software platforms. Our solutions support organisations across a range of industries.

As our UK business continues to expand, we're looking for an experienced Technical Lead to play a pivotal role in delivering successful customer implementations and technical projects across our growing customer base.

The Opportunity

This is a hands-on role that sits at the intersection of technology, project delivery and solution implementation.

As Technical Lead, you'll be the primary technical resource for customer onboarding projects, working closely with customers, Account Managers, Product, Engineering and Support teams to ensure successful implementation of the IODM platform.

You'll lead technical delivery activities across integrations, data migrations, Single Sign-On, testing and go-live planning, while providing customers with clear guidance and confidence throughout their implementation journey.

If you enjoy solving complex problems, working directly with customers and taking ownership of successful technology outcomes, we'd love to hear from you.

What You'll Be Doing Customer Software Implementations

• Lead the technical delivery of customer onboarding projects and software implementations.
• Build strong relationships with customers throughout implementation and beyond.
• Partner with Account Managers to coordinate implementation activities and project milestones.
• Manage multiple concurrent customer implementations while maintaining quality, visibility and momentum.
• Facilitate implementation workshops, discovery sessions and project status meetings.
• Identify project risks, dependencies and potential roadblocks early and drive mitigation plans.
• Support scope management and ensure changes are clearly documented and communicated.

Technical Leadership

• Work closely with customer IT teams to understand their systems, architecture and integration requirements.
• Coordinate integrations using APIs, SFTP, file-based interfaces and other connectivity methods.
• Support data migration, mapping, validation and reconciliation activities.
• Coordinate Single Sign-On and identity integrations, including Microsoft Entra  SAML authentication.
• Translate business and technical requirements into clear implementation and development outcomes.
• Coordinate testing, defect management, user acceptance testing (UAT) and production readiness activities.
• Lead cutover planning, go-live support and transition into operational support teams.
• Maintain implementation documentation, configuration records and technical decisions.

Stakeholder Management

• Act as an advisor to customer project teams, IT departments and senior stakeholders.
• Communicate technical concepts clearly to both technical and non-technical audiences.
• Facilitate productive discussions and drive decision-making when priorities or requirements require clarification.

Internal Collaboration

• Work closely with Product, Engineering, Support, Customer Solutions and Account Management teams.
• Ensure customer feedback and implementation requirements are effectively communicated across the business.
• Maintain visibility of project priorities, resource requirements and delivery risks.
• Escalate issues proactively to support successful customer outcomes.

About You

You're an experienced technical implementation professional who enjoys ownership, collaboration and delivering high-quality customer outcomes.

You are comfortable engaging with enterprise IT teams, understanding technical architectures and managing SaaS implementations from initiation through to go-live.

You combine technical understanding with excellent communication and organisational skills, allowing you to confidently navigate both customer and internal stakeholder environments.

What You'll Bring

• Proven experience delivering technical software or SaaS implementations.
• Solid understanding of software implementation and systems integration projects.
• Experience working directly with enterprise customer IT teams.
• Knowledge of APIs, SFTP, data integrations and system-to-system interfaces.
• Experience coordinating data migration, mapping, validation or reconciliation activities.
• Experience supporting testing, UAT and production deployment activities.
• Ability to work effectively with developers, architects and infrastructure teams.
• Project…