Casualty Claims Handler

Job Description

Are you a Claims Handler with knowledge or experience in handling Casualty Claims and passionate about working for the largest property and casualty insurer in the world with office in 54 countries and an excellent employee benefits package?

If you can make a difference to customers in a global and creative organisation then we would love to hear from you! We have an existing opportunity for a Claims Handler, preferably with Casualty experience, to help grow and develop within our Claims department in Glasgow. We offer excellent training which allows you to successfully handle a portfolio of up to 300 casualty claims consisting of Employer’s Liability, Product Liability products and a small amount of motor claims.

The role includes dealing with various stakeholders including policyholders, brokers, Loss Adjusters and Panel solicitors. You will also, on occasion, attend review meetings.

• Accurately assess a range of simple and complex claims and evaluate liability and quantum, considering all relevant factors including elements such as special investigation and recovery.
• Identify complaints and recognise customer expressions of dissatisfaction and ensure that you handle customer issues effectively, or raise to appropriate level of management.
• Negotiate settlement of claims to bring them to a successful conclusion through high levels of customer care and you will ensure a professional claims service is provided at all times.
• Engage with key stakeholders and clients to ensure a fair and robust investigation of claim cases and follow specific account requirements and participate in audits when required.

• Previous claim handling experience.
• Financial services or insurance sector experience is a preference but not essential.
• Experience dealing with casualty claims - advantageous.
• Excellent customer service skills with strong written and verbal communication skills.
• Experience of working in a commercial insurance claims environment is advantageous and proven work experience in a customer‑facing environment.
• Proficiency in Microsoft Office applications and ability to acquire new IT skills.

Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, private medical cover, employee share purchase plan, life assurance, subsidised gym membership, comprehensive learning & development offerings, employee assistance program.

Integrity, client focus, respect, excellence, teamwork.

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments, please let us know.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.