Senior Technical Claims Handler

Glasgow – Hybrid (2 days a week in the office)

Full Time, Permanent Position

Let’s make the most of your talent

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer‑obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

Reporting directly to the Technical & Large Loss Team Manager, you’ll collaborate with the Large & Complex Loss management team to achieve service and indemnity cost outcomes for large and complex losses aligned with business objectives. You’ll contribute to the claims technical strategy and best practices, ensuring a comprehensive approach to managing intricate loss scenarios.

• Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own and departmental portfolio of large & complex loss claims
• Exceed or meet agreed Service Level Agreements (SLAs), caseload, and Full-Time Equivalent (FTE) targets across all classes by leveraging operational performance data for effective claims servicing
• Ensure supplier engagement and performance, guaranteeing adherence to policy and contracted terms in the management of large and complex loss claims
• Serve as the principal Subject Matter Expert (SME) for Large & Complex Loss under the guidance of the Technical Property & Liability Claims Manager. Provide technical expertise and advice to colleagues, participate in internal DLG Forums, projects, and initiatives, and represent DLG at external forums.
• Take joint responsibility with the team leader for recruitment, performance management, development, and engagement of staff within the property and liability large loss team
• Support the integration of professional risk management as a fundamental aspect of the organisational culture, aligning with the standards expected of an independent organisation as tested in a due diligence process
• Identify, own and manage the risks involved in running our business appropriate to your role, following the Direct Line Group risk framework

• Experience handling all aspects of large and complex household property claims, such as fire, flood, escape of water, environmental and subsidence claims
• The ability to manage a caseload of complex and high‑value household property claims from notification to completion
• Capable of playing a pivotal role in shaping the development of technical claims strategy and contributing to the establishment of best practices
• Effective communication skills, demonstrating the ability to engage with both team members and senior stakeholders across the business

• Generous 9% employer pension contribution
• Annual company bonus of up to 10%
• 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
• 50% off home, motor and pet insurance
• Free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Plus, many more

There’s no‑one else like you. No‑one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be.

We’re proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we’re happy to say we’re customer obsessed.

Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you.

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Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Engineering and Information Technology

Industry: Insurance

Hours:

35 hours