Claims Handler

Claims Handler – Office Based Role (Local Glasgow Applicants Only)

We are seeking a talented individual to join our Marsh Claims Team
. This role will be based in the Glasgow office and is a hybrid role requiring at least three days a week in the office.

The main focus of this role is to proactively manage a portfolio of predominantly Liability Claims, ensuring service delivery is in line with client expectations. The job holder will be expected to conclude matters efficiently and professionally, whilst keeping all parties fully appraised throughout the claims process. Effective communication with various stakeholders is essential.

• Proactively manage an allocated caseload.
• Ensure all client requests and queries are dealt with promptly and accurately.
• Gather all relevant claims information & documentation.
• Provide claims advice to clients, managing expectations and ensuring they are kept informed of all necessary developments.
• Act on all new claims & report to the relevant insurers within applicable SLA’s & KPI’s.
• Effectively communicate with all key stakeholders attending internal meetings representing claims.
• Build and manage effective internal and external relationships with all involved parties.
• Ensure all files are maintained and data capture accurate and up to date.
• Produce claims reports as required.
• Ensure all regulatory process requirements are adhered to.
• Process DA claims in accordance with scheme requirements.
• Ensure claims are accurately reserved.

• Liability claims experience preferred, property experience considered.
• Effective communication & negotiation skills.
• Problem solving and open mindset.
• Ability to influence and build relationships.
• Agility for working in a continuous improvement environment.
• Ability to prioritise and organise own workload.

• Any other commercial claims experience.

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses. For more information, visit

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at rea

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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