Supervisor - Maternity Cover

Supervisor – Glasgow Showroom

As a Fraser’s Group employee, you will be part of one of the UK’s growing retailers. We are rethinking retail and, with a varied collection of brands, never have been afraid to stride forward and reshape the industry by diversifying our portfolio and elevating our stores.

has delivered comfort across the country for over ten years. With a strong focus on design, innovation and customer satisfaction we have become one of the leading players in the industry.

This is a maternity cover role and will be a 9‑month fixed‑term contract. You will be responsible for the efficient and smooth running of the showroom and retail team alongside the Showroom Manager. Your key focus will be to maximise sales and showroom profitability while maintaining and building on customer service and operational standards, enhancing team development and providing inspirational leadership and support to the teams within your remit.

• Meet and exceed sales targets and increase profitability in store.
• Analyse all reports and commercial information available to make improvements to the performance of the showroom.
• Ensure all controllable costs are managed and minimised, ensuring all expenditure is necessary and justified.
• Lead and support the showroom team through regular communication, circulating best practice and lessons learnt to improve overall business performance.
• Inspire and lead staff members to ensure impeccable standards are established and maintained including administration, housekeeping, systems and operational procedures.
• Conduct regular checklists with the team, providing constructive feedback and creating development opportunities.
• Work alongside the Showroom Manager on the implementation of visual standards, key events/changes and promotions.
• Nurture and develop a culture of exceptional customer service by ensuring all staff adhere to company guidelines and expectations as set out in the training guides.
• Tackle potentially challenging situations constructively and professionally.
• Act as a role model and brand ambassador, consistently leading by example to set the standard in all areas, building strong professional relationships with each staff member, providing leadership, guidance and support.
• Demonstrate an interest in the company’s objectives and performance, supporting the business’ strategy through effective teamwork.
• Ensure all showrooms adhere to the company H&S guidelines and legislation.
• Offer payment solutions and credit options to customers, helping them to afford large investments and enabling them to elevate their homes with suitable payment methods.

This role is a full‑time 40‑hour contract that will include both weekend and weekday work. All candidates must be over the age of 18 years and comfortable offering credit products to our customers.

• At least 2 years’ experience in a retail management role; a background in interiors is preferred.
• Excellent communication skills, both verbal and written.
• Proven track record of internal progression and development.
• Excellent leadership and decision‑making skills.
• Ability to multitask and work efficiently under pressure.
• Confident decision maker with strong analytical and problem‑solving skills.
• Proficiency in Microsoft Office and good computer skills.

• Weekly, monthly and quarterly commercial bonuses.
• Monthly group rewards and recognition.
• Long‑service awards.
• Access to a wide range of development courses with national qualifications.
• 28 days holiday.
• Discounted gym membership.
• Group‑wide 20% discount across all Frasers Group brands.