Director, Head of Commercial & Effectiveness

Director, Head of Commercial Performance & Effectiveness

Job Description Summary

JOB TITLE: Director – Head of Commercial Performance & Effectiveness

LOCATIONS: Birmingham / Glasgow / Leeds / London

HOURS: Full Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

The role is a senior leadership position responsible for leading the commercially focused elements of the commercial card business. Key accountabilities include:

• Own and drive the commercial strategy
• Oversight and management of the end‑to‑end P&L
• Ensuring pricing strategy and methodology reflect business outcomes
• Drive understanding and track portfolio performance to inform the strategy
• Partner closely with Finance and Sales teams to accurately track and report progress
• Leading, coaching, and mentoring the team to enable high performance
• Managing customer contracts and ensuring performance in line with standards and terms

Why Lloyds Banking Group?

We’re an innovative, constantly evolving business that’s shaping finance as a force for good – a bank that empowers its people to innovate, explore possibilities, and grow with purpose.

What You’ll Need

• Strong commercial skills
• Experience leading commercialisation teams and/or projects
• Exceptional P&L management skills
• Strong leadership skills
• Excellent interpersonal skills coupled with the ability to think laterally, be innovative and find creative solutions
• Brilliant collaborator across matrix teams

And Any Experience Of These Would Be Useful

• Experience and understanding of Commercial Cards
• Knowledge of card payment rails and funding models

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities. We’re committed to creating an environment in which everyone can thrive, learn and develop.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location, and working patterns. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers.

We also offer a wide‑ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

We’d love to hear from you! If you’re excited by the thought of becoming part of our team, get in touch.

At Lloyds Banking Group, we’re driven by a clear purpose – to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

We keep your data safe. We’ll only ask for confidential or sensitive information once you have formally been invited to interview or accept a verbal offer – at that point we run background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values‑led culture and are committed to building a workforce that reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.