Workshop Manager, Propulsion

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping.

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services- together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are now looking to welcome a dynamic and safety-focused Workshop Manager Propulsion to our team. The role is offered as a permanent contract will be based in the Workshop in Glasgow, UK
.

As a Workshop Manager Propulsion
, you will be responsible for overseeing the day-to-day operations of the workshop, ensuring efficient and safe execution of orders, while optimizing the utilization of resources and drive commercial initiatives to develop and maintain customer relationships. You will lead a team of skilled technicians and collaborate closely with other departments to deliver high-quality results.

To be successful in this role, you should have a proven track record in leading teams, with a strong emphasis on safety and quality. Excellent leadership and communication skills are essential, as you will be responsible for motivating and guiding your team towards achieving excellence.

• Planning, leading, organizing, and supervising Workshop activities in adherence with QEHS requirements.
• Supporting the professional growth and competence development of team members by creating development plans and identifying potential growth areas based on company needs.
• Identifying areas for improvement in the workshop environment and ways of working, and taking appropriate action for continuous improvement initiatives.
• Growing the Workshop business by generating leads to non-buying customers, increasing customer contacts, and revisiting rates.
• Ensuring profitability of the workshop by identifying growth pockets and generating leads.
• Strengthening the workshop offering.
• Managing communication across multiple stakeholders.
• Owning and driving the customer experience.
• Ensuring both employee and customer satisfaction.

• Experience in managerial positions in Services' delivery functions and a strong understanding of Parts and Field Service processes.
• Demonstrated leadership, communication, and people management skills.
• Excellent understanding of local requirements from both legal and business perspectives.
• Knowledge of safety regulations and best practices.
• Ability to prioritize tasks and manage resources effectively.
• Commercial drive with knowledge of the local market conditions and customer needs.

• Embody the Wärtsilä Way and demonstrate our core values.
• Be passionate about driving continuous improvement and ensuring a safe working environment.
• Understand the value of collaboration and its benefits.
• Be recognized as a leader who can build high-performing teams based on trust.
• Have high integrity, actively listen, appreciate feedback, and support people's growth.
• Provide clarity on direction and inspire action towards future goals.
• Enjoy creating clear business value with a goal-oriented mindset.
• Drive results through excellent planning and by removing obstacles for employee success.
• Take accountability for business impact and make adjustments when performance is not as expected.
• Foster an organization with passion and drive, while ensuring a positive…