CDD Quality Assurance SME

Barclays, Glasgow, Scotland, United Kingdom

Join us as a Quality Assurance Analyst at Barclays, to determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.

• Stakeholder management
• Change and Transformation
• Critical Thinking
• Previous KYC experience
• Previous Quality Assurance experience

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based out of Glasgow.

To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.

• Identification of industry trends and developments to implement best practice in quality assurance services.
• Collaboration with teams across the bank to align and integrate quality assurance processes.
• Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations.
• Development of reports and presentations on quality assurance performance and communication of findings to internal senior stakeholders.
• Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues.
• Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure compliance with regulatory requirements.
• Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
• Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.

• Advise and influence decision-making, contribute to policy development and take responsibility for operational effectiveness; collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function; set objectives and coach employees, appraisal of performance relative to objectives and determination of reward outcomes.
• If leadership responsibilities are present, demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive; the four LEAD behaviours:
  Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• OR for an individual contributor, lead collaborative assignments and guide team members through structured assignments; identify the need for inclusion of other areas of specialization to complete assignments; identify new directions for assignments and projects, using cross-functional methodologies or practices.
• Consult on complex issues, providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures to support the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Work closely related to other areas, requiring understanding of how areas coordinate and contribute to achievement of organisational sub-function objectives.
• Collaborate with other areas to keep up to speed with business activity and strategy.
• Engage in complex analysis of data from multiple sources, internal and external, to solve problems creatively and effectively.
• Communicate complex information, including sensitive or difficult-to-communicate content.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Quality Assurance

Industries:
Banking and Financial Services