Quality Manager

Base Pay Range

£45,000 - £50,000 per annum + 33 days holiday, rising with service

Quality Manager, Glasgow – Hybrid (full‑time, permanent)

At Soapworks, we do more than make soap – we craft a wide range of personal care products, including hair and body cleansers and aromatic oils. We produce high‑quality, sustainable soap products for leading global brands.

Founded in 1988 by The Body Shop entrepreneur Dame Anita Roddick, Soapworks has thrived for 35 years, supplying 50 of the world’s top brands. In 2018 we joined the Daabon Group, a global leader in sustainable and organic ingredients. We are committed to sustainability, holding Eco Vadis Gold Award for Sustainability and working toward net‑zero carbon emissions by 2040.

You’ll lead the Quality function to support our business goals, maintain the highest standards across our management systems, and manage a quality team.

• Lead and drive compliance with ISO and all certified standards.
• Own and manage the QMS, processes, and documentation to meet ISO
  22716 Cosmetic GMP, BRC Consumer Products, RSPO Supply Chain, and Cosmos Organic requirements.
• Manage and develop the Quality Team and oversee daily operations.
• Chair monthly and annual Quality Meetings, ensuring performance reviews against Quality Manual 5.6.2.
• Set annual Quality objectives and deliver them on time.
• Define, monitor, and report on Quality KPIs.
• Coordinate and support external and internal audits, including traceability and recall exercises.
• Safeguard product quality—ensuring in‑process and finished goods meet customer standards.
• Investigate complaints, non‑conformances, and deviations; drive root cause analysis and implement CAPAs.

• Degree in a scientific discipline or extensive manufacturing experience focused on quality systems.
• Proven track record in Quality systems and GMP compliance, including ISO
  22716 Cosmetic GMP, BRC Consumer Products, RSPO Supply Chain, and Cosmos/Soil Association Organic.
• Experienced leader with a history of managing and developing high‑performing teams.
• Proficient in Office 365 and ERP systems.
• Clear, confident communicator—skilled in cross‑functional collaboration and customer engagement.
• Strong presence within senior management, capable of delivering impactful results and updates at board level.

• 4‑weekly pay cycle
• 33 days holiday inclusive of bank holidays, rising with service
• Pension
• Death in Service benefit of 3× basic salary
• Income Protection Benefit after 1 year in role
• Access to Help@Hand providing EAP, GP & Physio services, health, family, money & work support, and discounts with various retailers.

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