Key Account Manager

Field Based Across Scotland

A respected logistics business is seeking an experienced Key Account Manager to take ownership of a varied portfolio across Scotland. You will work with manufacturing and distribution clients, strengthen existing partnerships, uncover new opportunities, and support accounts that may not have growth potential but still rely on steady contact. The position suits someone who enjoys meeting customers in person and knows how to build trust over time.

Around eighty five percent of your week will be spent on the road visiting clients.

• Grow and develop a portfolio of established accounts within manufacturing, distribution and FMCG
• Build strong relationships with senior contacts and gain a clear picture of their priorities and pain points
• Keep regular contact with lower growth accounts and ensure they continue to receive a reliable service
• Create practical account plans with the Customer Success Team to protect and increase revenue
• Track activity, forecast performance, and manage a healthy sales pipeline
• Lead customer review meetings and handle any issues with a calm, solution focused approach
• Keep accurate CRM records and support Finance with invoicing queries and aged debt when needed
• Contribute to wider business development activity when opportunities arise

• Strong background in logistics with a sound understanding of freight movements by road, air, sea and parcel or pallet networks
• Proven experience managing and growing complex key accounts rather than general sales experience with limited account management exposure
• Experience in a field-based sales &/or account management role
• Able to read a customer's needs and shape plans that help them achieve their goals
• Clear communicator who can work well with internal teams and influence at senior level
• Organised and consistent with the ability to handle a busy portfolio
• Steady, credible approach with a solutions-based sales approach