Relief Customer Service Ambassador​/Security Officer - CCTV

Relief Customer Service Ambassador/Security Officer - CCTV Required

Join to apply for the Relief Customer Service Ambassador/Security Officer - CCTV Required role at Vigilant Security

We are seeking several highly experienced Guest Service Ambassador's to join our team at The Avenue Shopping Centre. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5‑Star front of house service and maintaining a subtle, yet visible security presence.

• Competitive rate of pay
• Full and ongoing training with a view for career development.
• Modern and bespoke company uniform provided.
• Immediate access to our Employee Assistance Programme.
• Employee App, allowing access to the latest company announcements.

• Always deliver a 5‑star guest experience
• Be seen as a visible customer‑focused professional by being proactive and greeting clients and visitors where possible
• Carry out regular patrols as and when required
• Anticipate and action client requirements/requests in a professional manner
• Always provide a consistently professional service
• Issue visitor passes using the agreed sign‑in and sign‑out policies and procedures
• Ensure all fire exits are kept clear. Health & Safety issues are reported
• Ability and foresight to create a safe environment for all guests and visitors
• Always maintain a high‑security awareness
• CCTV interaction where required
• Complete a full detailed handover at the end of each shift

• Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player
• Holds a true passion for high standards of customer service delivery
• Ability to provide a 5‑star guest experience
• Previous experience in hospitality or a customer‑service facing role
• Excellent interpersonal skills and the ability to interact with people at all levels
• Immaculate presentation
• Ability to work independently with confidence, using own initiative as required
• Confidence and common sense to access and utilize expert resources when making decisions
• Always maintain and practice a high degree of confidentiality
• Have an acute sense of security awareness
• Valid SIA licence essential
• 5 years of verifiable work history
• First Aid training is required
• The relief officer will be used to cover days off, holidays and other days as and when required via multiple sites around Glasgow. A rota will be scheduled at least 2 months in advance.
• A car would be advantageous due to the location of the site.

Vigilant Security covers a range of security‑related services including manned guarding, mobile patrols and keyholding. We currently employ 1000 members of staff across the UK and cover a range of security‑related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.