Homelessness​/Housing Support Officer

Position: Homelessness / Housing Support Officer
Job Title:

Homelessness / Housing Support Officer Leicester Leicestershire Oadby and Wigston Pay Rate: £12.21 per hour Purpose of the Role To provide high-quality housing management and housing-related support to individuals experiencing homelessness. The role focuses on ensuring accommodation is safe, secure, and well-maintained, while supporting clients to sustain their tenancy and progress towards independent living.

Key Responsibilities Housing Management & Health & Safety Carry out regular health and safety checks of individual rooms and properties, ensuring compliance with required standards. Ensure accommodation provides a safe, secure, and well-maintained living environment . Identify, report, and follow up on repairs, hazards, and safeguarding concerns promptly. Client Sign-Up & Induction Sign up new clients into accommodation, clearly explaining their rights and responsibilities under tenancy or licence agreements.

Complete full client inductions , including house rules, safety procedures, and behavioural expectations. Housing Advice & Tenancy Sustainment Act as the first point of contact for accommodation-related matters, including:
Housing Benefit / Universal Credit advice Rent arrears support and payment plans Anti-social behaviour issues Deliver housing-related support to help clients sustain their accommodation, including:
Encouraging regular rent payments Budgeting and money management Maintaining their living space Support Planning & Move-On Work collaboratively with clients to develop and progress individual support/action plans . Support clients to achieve positive and sustainable outcomes , including moving into more permanent accommodation. Client Wellbeing & Risk Management Remain alert to the health, mental health, and wellbeing needs of clients.

Manage challenging behaviour, conflict, and difficult situations calmly and professionally. Respond appropriately to incidents, safeguarding concerns, and crisis situations in line with organisational policies and procedures. Skills & Attributes Ability to manage challenging behaviour and conflict effectively Strong communication and relationship-building skills Organised, proactive, and able to work independently Compassionate, resilient, and client-focused approach Understanding of homelessness, housing support, and tenancy sustainment ( desirable )