Service Coordinator

Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years of experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments.

Its vertical transportation solutions encompass innovative, pragmatic and state‑of‑the‑art technologies, offering the highest level of safety and optimizing traffic management, available space and travel comfort. With a cooperative business model committed to people, its team consists of 5,700 employees across 12 European countries, supplying complete lifts, escalators and components to more than 100 countries worldwide.

Orona UK provides national installation and service coverage from its regional offices. Nearly 300 full‑time employees make up the UK team, offering a wealth of skill, knowledge and local market experience.

26% of new lifts in Europe are Orona lifts.
100 countries have Orona products installed.
300,000 lifts worldwide use Orona technology.
25,000,000 people are transported each day. Orona is the number one lift production capacity provider in Europe and the first company in the sector worldwide certified in Eco Design – ISO 14006.

Repairs Coordinator (Service Coordinator)

Based in our Glasgow office, the Repairs Coordinator is responsible for managing repair work, coordinating with customers and internal teams, and ensuring efficient operation of the repair order book.

• Update internal systems upon receipt of customer orders, insurance work, and other documentation.
• Maintain regular contact with customers via email and telephone to agree suitable dates for repair works.
• Order materials as required, supporting technicians with any technical queries.
• Manage inbound materials and arrange distribution to in‑house engineers and subcontractors.
• Close down repairs upon completion, ensuring monthly targets are achieved.
• Manage the live order book, forecast production, and provide accurate reporting to management.
• Guide customer expectations on the company’s services.
• Support the regional office service administration functions, including the call schedule.

• Experience building effective relationships with internal and external customers, earning their trust and respect.
• Confident and proficient at using Microsoft Office (Word, Excel), databases and online portals, working independently.
• Strong interpersonal skills: approachable, organized and able to meet demanding deadlines.

• Competitive salary
• Company vehicle
• 25 days holiday plus bank holidays
• GP24 service – unlimited access with qualified GPs 24 hours all year round
• Orona Rewards scheme – discounts with over 800 retailers
• Eye test vouchers
• Excellent overtime opportunities
• Awards for long‑term service
• Competitive sick pay scheme
• Recruitment referral scheme
• Life assurance

Entry level

Full‑time

Glasgow, Scotland, United Kingdom