Customer Service Rep

Location: Glendale, CA

Industry: Legal Services

Pay: Up to $25/hr

Employment Type: Temp-to-Hire

Schedule: Monday-Friday, 9:00 AM-5:30 PM

Work Arrangement: 100% Onsite

We are looking for an outgoing, personable, and customer-focused Customer Service Specialist to join a growing team in Glendale.

This is a high-volume, phone-based customer service role for someone who genuinely enjoys talking to people, building rapport, answering questions, and providing a positive customer experience. You will serve as one of the first points of contact for prospective clients and help guide them through the initial stages of the process.

Legal experience is not required. The team is much more focused on finding someone with a strong customer service background, a great personality, and confidence communicating with people throughout the day.

• Handle a high volume of inbound and outbound customer calls
• Reach out to prospective clients and provide a friendly, professional first impression
• Ask questions and gather basic information using established guidelines
• Listen carefully to customer needs and accurately document information
• Follow up with customers through phone calls, voicemails, and text messages
• Maintain consistent communication and follow-through
• Enter and update customer information within the CRM
• Answer questions and direct customers to the appropriate team member
• Assist with reconnecting with customers when additional follow-up is needed
• Work closely with the broader customer service and intake team
• Maintain professionalism and compassion during sensitive conversations

• Previous customer service experience
  , ideally in a phone-heavy or high-volume environment
• Someone who is naturally outgoing, friendly, personable, and engaging
• Comfortable spending a large portion of the day talking with customers
• Strong phone presence and active-listening skills
  
  Excellent verbal communication
• Strong attention to detail and follow-through
• Comfortable making outbound calls
• Able to build rapport quickly with different personalities
• Positive attitude and strong team mentality
• Organized and able to manage multiple conversations and follow-ups
• Comfortable learning scripts, systems, and established processes
• Bilingual English/Spanish is a plus
• No degree required
• No legal experience required