Customer Services Administrator

Customer Services Administrator – Part Time (4 Days/Week)

Escape Recruitment and recruiting for our client based in Fife, an established and growing business, recruits a Customer Services Administrator on a permanent basis.

This role is based onsite working 4 days per week. Flexibility can be provided around start and finish times depending on preference.

You will act as a key point of contact for customers across Scotland, ensuring orders are processed accurately and delivered smoothly, while also supporting new enquiries and ongoing sales activity.

• Building and maintaining strong relationships with existing customers
• Processing orders accurately and coordinating deliveries
• Following up on enquiries and supporting new customer accounts
• Promoting new products and seasonal offers
• Liaising with internal teams to ensure a smooth customer experience
• Keeping records up to date and identifying opportunities to improve processes

• Previous experience in customer service, sales administration, telesales &/or order processing
• Confident and professional communicator, comfortable on the phone
• Well organised, accurate and proactive
• Comfortable working in a fast‑paced environment and able to meet tight deadlines
• Competent using Microsoft Office, particularly Excel and Outlook