Customer Service - Spanish speaking

Our well established Fife based client, are looking for a Spanish speaking Customer Service Executive to join their team .

Reporting into the Customer service Manager, you will provide an excellent service to clients/customers in a fast-paced environment. Duties will include:

• Cover a variety of primarily Spanish-speaking customers plus other designated accounts in other territories. (
  
  Note:
  
  this role will not be limited to Spanish speaking customers)
• Review and process customer orders, acknowledging orders within agreed timescales.
• Monitor customer orders on a daily, weekly, monthly basis through daily maintenance of an open order backlog and daily updates from Procurement and Planning Teams
• Liaise with the Finance team to resolve credit queries
• Process customer complaints acting as interface between customers and internal Teams to resolve.
• Maintain regular contact with relevant External Sales Teams to ensure they are kept updated of any issues / changes as required.
• Maintain customer database with customer specific delivery instructions, contact details and any other customer specific information to provide visibility to other members of the Customer Service Team.
• Contact customers frequently offering help and support and build relationships with customers.
• Provide lead time / delivery information / stock availability to customers on request.
• Release price lists to customers in line with instructions from the Customer Service Supervisor / Customer Service Manager.
• Keep customers informed of any changes to services or products from Leviton Manufacturing UK Ltd as instructed by the Customer Service Supervisor / Customer Service Manager.
• Provide temporary cover for other accounts during holiday periods/ absence within the Customer Service Team.

To be suitable for this challenging and rewarding role you must have the following key skills and experience:

• Must be fluent in Spanish ( oral and written) as a large part of the role will involve communication direct with customers by phone and email.
• Proven customer service experience in an office related environment
• Ideally experience working in the manufacturing industry
• Excellent IT skills including MS office and advanced Excel
• Excellent oral and written communication skills
• Strong organisational and planning skills
• Ability to work to tight deadlines
• Self-motivated and flexible

You will receive a competitive salary + excellent benefits. This role is full-time Mon - Frid office based but may be flexible to work hybrid 2 days a week once training is completed.

Please send CV and application for consideration ASAP.

INDPERM