Assistant Manager

Lounges are special places, and the people who run them make them even more special. As an Assistant Manager you will support the General Manager to maintain brilliance across the team, delivering great shifts so that every customer leaves happy. You will support day‑to‑day running of the Lounge, from rotas and team engagement to customer feedback. Your standards will be as high as ours, but the way you achieve them will be unique.

This role is all about detail, driving sales, team retention, training, customer service and maintaining high standards.

• Existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops.
• Experience working in a bar environment, serving freshly made food and drinks.
• Natural talent and passion for hospitality, with an amazing people‑management style and a flair for talent spotting.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills and excellent attention to detail to support reporting on KPIs.
• Strong communication skills with the ability to build rapport and trust.
• Self‑motivated and able to work at pace with limited supervision while meeting pressure and timescales.
• Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment, HR and NPS.

• Overtime pay for every hour worked over contracted hours.
• Staff food on every shift.
• 50% off food and drinks (including alcohol) from day one at all three of our brands – Lounge, Cosy Club and Brightside.
• Paid breaks.
• 28 days holiday (inclusive of bank holidays) pro rata.
• Enhanced maternity and paternity pay after 2 years service.
• The most talked‑about staff party in hospitality – Loungefest.
• Competitions and incentives (e.g., all‑expenses‑paid trip with a supplier).
• Company pension scheme.
• Long‑service awards.
• Power over your pay with Wagestream.
• Emotional and practical support via the licensed Trade Charity.
• Great opportunity for personal development and career progression in a fast‑growing business.
• Achievable bonuses.
• Tips shared equally across the team, based on hours worked.
• Christmas and Boxing Day off.