Governance Support Officer

For Job Description

This is an exciting time to join an organisation with an essential role in the UK's tertiary education sector. QAA is the UK's independent quality body for tertiary education, and our purpose is to ensure that students and learners experience the highest possible quality of education. We have changed to meet the evolving needs of a sector that has undergone reform across all nations of the UK.

We are the UK's authority on quality and standards, acting as custodian on behalf of the sector of reference points including the UK Quality Code for Higher Education, Subject Benchmark Statements, and the Frameworks for Higher Education Qualifications. Throughout the UK we are the trusted partner of governments and funding bodies. In Scotland, Wales, and Northern Ireland, we work in collaboration with the sector to meet the needs of each nation.

In England, our highly successful membership programme provides a rich source of resources to strategic leads, quality specialists and students and learners alike. Globally we are recognised as one of the world's leading quality bodies and support the UK sector as it welcomes international students and extends its reach through transnational education.

We are a world‑leading quality agency with unmatched experience of providing impartial regulatory and collaborative quality assurance and enhancement. We support universities and colleges in working with students and learners, governments, funders and regulatory bodies to evidence and enhance the excellent quality and high standards of the education they provide.

We are a remote first organisation and encourage day‑to‑day flexibility. It's important to us that our working environment enables us to deliver our services in a way and location that provides the best outcomes for our stakeholders and customers and meets their expectations. Alongside this we want individuals and teams to feel empowered to work where, when, and how they want, providing that business needs are met.

The role is responsible for providing high‑quality administrative and secretariat support to the Assistant Company Secretary, the Director of Corporate Affairs, the Executive team, and the QAA Board and its sub‑committees (including the Consultative Board and Student Strategic Advisory Committee), ensuring that business needs are met. The role will also support the Assistant Company Secretary and Director of Corporate Affairs with information requests, complaints and appeals (also known as representations) and maintain the Agency's annual corporate calendar and ensure that statutory registers and others are up to date.

We're looking for someone with experience in governance and committee servicing to join our Governance team. You'll have proven experience in providing administrative and executive support in a professional environment, working with senior managers and liaising with customers or external stakeholders and of handling sensitive and confidential information with care. You'll have a proactive, collaborative mindset and excellent interpersonal skills, with the ability to work effectively with colleagues at all levels.

Strong organisational skills and attention to detail are essential, as are excellent organisational and prioritisation skills with a flexible can‑do attitude and an ability to adjust to accommodate changing priorities and deadlines. You will have a keenness to develop expertise in governance and the higher education sector more generally.

More information about this role can be found in the job description. If you would like more information in advance of applying please contact

• Position: Governance Support Officer
• Location: We offer employees the opportunity to work flexibly from home, providing it is within the UK.
• Job type: Full‑time
• Hours: 35 hours per week, flexible working available
• Band: 3
• Salary: £25,245 - £31,825 per annum, dependent upon knowledge, skills and experience, plus excellent benefits

The closing date for applications is Sunday 4 January so please do not hesitate to apply. If you are interested in the vacancy do not hesitate to apply; based on…