Business Development

Job Title: Business Development Key Account Manager

Reporting to: Managing Director

About the Role:
We are seeking a dynamic and results-driven Key Account Manager to join our Business Development team. This role is focused on developing profitable business streams in sectors with long-term growth potential, in line with our business marketing strategy. You will be instrumental in building and nurturing strong customer relationships, ensuring world-class service levels, and supporting the successful delivery of our commercial objectives.

Key Responsibilities:

• WIN: Build and maintain strong customer relationships, manage your pipeline, and deliver high-quality results.

• GROW: Develop and enhance business relations, communicate value, and proactively drive customer engagement.

• FOCUS: Understand customer requirements and perceptions of value, and align business offerings effectively.

• COMMUNICATION: Coordinate internally and externally with key decision-makers to drive revenue growth and deliver strategic customer plans.

Detailed Responsibilities:

• Support senior management in developing strategies for market opportunities.

• Identify and convert customer demand opportunities into profitable contracts.

• Liaise with engineering, planning, purchasing, and quality teams to ensure customer requirements are met.

• Manage multi-level customer engagement, including on-site visits.

• Introduce new contracts to operations teams, ensuring all contractual and quality requirements are captured.

• Manage CRM systems and provide timely KPI reports on business development activity, quotations, and win rates.

• Make informed bid/no-bid decisions based on market and internal capacity insights.

Essential Skills and Knowledge:

• Excellent negotiation and commercial acumen.

• Integrity, openness, and a self-motivated, lead-by-example approach.

• Exceptional customer focus and communication skills at all levels.

• Track record of winning new business in compliance-led industries.

• Extensive knowledge of modern CNC manufacturing, high-precision parts, materials, treatments, and quality standards.

• Proficient in MS Office (Excel, Word, PowerPoint, Project).

Experience:

• Proven background in senior commercial roles, bidding for high-compliance work packages.

• Senior technical/project management experience in CNC manufacturing and quotation/contracts.

• Strong knowledge of materials and manufacturing processes.

Qualifications:

• HNC/D or higher qualification in Production Engineering, Sales & Marketing, Project Management, or similar.

• Apprentice-trained in CNC manufacturing.

Other Requirements:

• Strong customer-service orientation with a can-do attitude.

• Ability to work in fast-paced environments under time pressure.

• Flexible and capable of managing ad-hoc projects successfully.

Key Performance Indicators:

• Growth of ongoing and new business in strategic markets.

• Achievement of sales value/revenue targets with acceptable profit margins.

• Support internal departments and liaise with customers to ensure successful contract delivery.

• Accurate and timely reporting to senior management.

Join Us:
If you are ambitious, commercially minded, and thrive in a fast-moving, high-precision manufacturing environment, we want to hear from you. Take the next step in your career and drive meaningful growth with a company committed to excellence.