Call Centre Team Leader

Customer Service Team Leader

Location:

Glasgow - Hybrid working
Salary: £29500 + Benefits

Contract:

Full-time, Permanent
About the Role
We're looking for an enthusiastic and experienced Customer Service Team Leader to join our growing team.
In this role, you'll be responsible for leading a group of customer service advisors, ensuring they deliver outstanding support to our customers every day.
You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment.

Key Responsibilities of this Customer Service Team Leader

Lead and inspire a team of customer service advisors to deliver exceptional service.
Monitor performance, provide coaching, and conduct regular one-to-one reviews.
Handle escalated queries, ensuring swift resolution and customer satisfaction.
Implement best practices to improve efficiency and service quality.
Collaborate with other departments to streamline processes and enhance customer experience.
Report on KPIs and contribute ideas for continuous improvement.

About You
We're looking for a Customer Service Team Leader who is:

Experienced in customer service leadership, ideally within a fast-paced environment.
Passionate about people development and skilled in coaching and motivating teams.
Organised and proactive, with strong problem-solving abilities.
Excellent communicator with a customer-first mindset.
Adaptable and able to thrive under pressure.

What We Offer for this Customer Service Team Leader role

Competitive salary and performance-related bonus.
Comprehensive training and career development opportunities.
Supportive team culture with recognition for achievements.
Generous holiday allowance and flexible working options.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely.

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