Customer Order Administrator

Due to internal promotion, we have a brand-new permanent opportunity to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career.

Our client based in Quedgeley, Gloucester, who export their products around the world, are currently recruiting for a Customer Order Administrator to join the team. In this role, you’ll also assist sales teams and distributors while coordinating closely with internal groups, including purchasing, finance, and logistics.

• Working within a friendly and social team that enjoy team events such a bowling and bottomless brunch.
• Company funded Summer BBQ’s and Christmas Party.
• 23 days holiday (3 days to be kept for Christmas shut down) + bank holidays.
• You'll get to work in a driven, energetic and fast-growing company with a real opportunity to rapidly further your career.
• Company pension.
• Free parking.

• Handle incoming customer orders in all formats and ensure they are processed accurately.
• Communicate promptly with customers and colleagues, addressing enquiries through phone, email, written correspondence or other channels.
• Use strong product knowledge to guide customers, offer suggestions, and help them select suitable solutions.
• Work closely with both the domestic sales team and overseas distribution partners to provide operational support.
• Take ownership of resolving issues such as delivery setbacks, order changes, and customer concerns.
• Maintain accurate, up-to-date customer records in accordance with company standards and data requirements.
• Carry out additional duties or projects as assigned by management.

• A professional, pro-active and can-do attitude.
• A quick learner, able to problem solve quickly and take ownership comfortably.
• Excellent oral and written communication skills.
• Great attention to detail.

Hours:

Monday – Friday - 8.45am - 5pm (fully office based)

Salary:
Up to £28,000 per annum, depending on experience.