Call Centre Team Leader

Customer Service Team Leader

Location: Glasgow - Hybrid working

Salary: £29500 + Benefits

Contract: Full-time, Permanent

We're looking for an enthusiastic and experienced Customer Service Team Leader to join our growing team.

In this role, you'll be responsible for leading a group of customer service advisors, ensuring they deliver outstanding support to our customers every day.

You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment.

• Lead and inspire a team of customer service advisors to deliver exceptional service.
• Monitor performance, provide coaching, and conduct regular one-to-one reviews.
• Handle escalated queries, ensuring swift resolution and customer satisfaction.
• Implement best practices to improve efficiency and service quality.
• Collaborate with other departments to streamline processes and enhance customer experience.
• Report on KPIs and contribute ideas for continuous improvement.

• Experienced in customer service leadership, ideally within a fast-paced environment.
• Passionate about people development and skilled in coaching and motivating teams.
• Organised and proactive, with strong problem-solving abilities.
• Excellent communicator with a customer-first mindset.
• Adaptable and able to thrive under pressure.

• Competitive salary and performance-related bonus.
• Comprehensive training and career development opportunities.
• Supportive team culture with recognition for achievements.
• Generous holiday allowance and flexible working options.