Neighbourhood Manager
Listed on 2026-01-15
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Bilingual, HelpDesk/Support
Permanent, Full Time (37 hours) - £36,305 per annum
Permanent, Part Time (20 hours) - £19,624.20 per annum
At GCH, we're more than just a housing provider - we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucester and surrounding areas
We are seeking a Neighbourhood Manager to deliver a high-quality, customer-focused housing management service across General Needs, Independent Living and, where required, market rent homes. Acting as a customer advocate, you will build strong, positive relationships, take ownership of customer issues, and ensure excellent outcomes across key customer journeys.
Working as part of a multi-disciplinary patch team, you will understand the needs and priorities of your neighbourhoods, collaborating with colleagues and partners to improve customer experience and tenant engagement. You will be approachable and accessible, keeping customers informed and supported throughout their tenancy.
You will manage a wide range of tenancy and neighbourhood matters, including complex tenancy cases (such as mutual exchanges, successions, tenancy breaches and voids), ASB and neighbour disputes, safeguarding concerns, and enforcement or legal action where appropriate, incl...
#J-18808-LjbffrTo Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search: