Quality Checking Coordinator

Summary of the Role

Inclusion Gloucestershire is commissioned by Gloucestershire County Council to carry out Quality Checks of residential homes, supported living settings, day services and domiciliary care providers across the county. The purpose of these checks is to ensure that disabled people who live in these settings are safe, healthy and happy, and that the care that they receive is appropriate to their needs.

Our Quality Checks are peer-led. Every Quality Check involves a team of two people, a Quality Checker (Expert by Experience) who has lived experience of disability, autism and/or mental ill health working alongside a Quality Checking Coordinator. The Coordinator s role is to facilitate the quality check on the day, record all of the information gathered and produce a report which identifies good practice and areas for improvement.

The Expert by Experience will lead on asking questions during a Quality Check and contribute to the report by telling the Quality Checking Coordinator what they thought about the setting.

Inclusion Gloucestershire provides a comprehensive framework of questions asked by the Expert by Experience on the visit and used to write the report with. The framework focuses on questions for the people who are supported in the setting and also includes questions for the staff and manager.

Job Purpose: To organise and facilitate Quality Checks, working alongside and supporting Quality Checkers to complete Quality Checks in a range of care and support settings.

Reports to:
Quality Checking Manager

Main Duties and Responsibilities

Carry out a minimum agreed number of Quality Checks per month alongside an Expert by Experience. Quality Checks include questions for people who are supported, the staff who support them and the manager of the setting. They also include observations and checks of some paperwork and processes.

Liaise with our administrator to ensure quality checks are risk-assessed and sufficient preparation carried out.

Support the Quality Checker to prepare for the visit.

Capture information about the setting and liaise with individuals and providers to ensure visits are accessible and inclusive.

Support the Quality Checker to interview and interact with participants in the process.

Make observations during the Quality Check and look at identified documentation.

Record all information gathered during the Quality Check using the appropriate frameworks and tools.

Review your findings with the Quality Checker, assess what is good practice and where improvements need to be made.

Write an accurate and comprehensive report and action plan for each setting visited.

Complete follow up visits, where necessary, to ensure actions are completed by Providers.

Share reports and action plans with the Council and the Providers.

Be aware and act on the need to report safeguarding concerns.

Advocate for Inclusion Gloucestershire and its projects at meetings and events and within your own appropriate networks.

This role profile is not exhaustive and may be subject to change to meet the operational needs of the charity.

Line management of Quality Checkers:

Working according to the values of the organisation, promoting a strength-based and inclusive approach in support for your team.

Providing day to day support for Experts by Experience with managing diaries, administration duties and facilitation of visits.

Providing formal and recorded one-to-one support at a minimum of four times per year for identified colleagues but tailored to individual need and in line with policy and procedure.

Ensuring identified colleagues have an annual appraisal in line with policy and procedure.

Supporting Quality Checkers to identify their skills and training needs.

Supporting Quality Checkers with their timesheets each month.

General:

The role requires an ability to travel within the county. Any vehicles or drivers used will need to be insured for business purposes.

The role requires an Enhanced Disclosure and Barring Service (DBS) check.

This role profile is not exhaustive and may be subject to change to meet the operational needs of the charity.

Essential Skills/Experience

Items marked will be used as shortlisting…