Ambulance Care Assistant

Ambulance Care Assistant – EMED Group

Location:

Gloucester, England

Full‑time, permanent position working 4 days out of 7, Monday‑Sunday (5:00 am – 00:30 am). 38 hrs per week, depending on rota pattern.

An Ambulance Care Assistant (ACA) plays a rewarding and essential role, helping vulnerable service users and making a real difference to their day.

• Transport elderly, sick and vulnerable service users to and from their medical appointments and between healthcare facilities.
• Assist in the transportation of end‑of‑life service users with a high level of empathy.
• Build rapport by effectively communicating with patients and their relatives or friends.
• Responsible for lifting, securing and helping service users in and out of the ambulance.
• Assist with the hand‑over of patients to appropriate staff on arrival at treatment centres or hospitals, or to family at their homes.
• Transfer patients from beds to stretchers, chairs to chairs or similar, both in and out of hospital and during medical/commercial flights.
• Assist patients with challenging behaviour and/or mental health illnesses.
• Ensure that the ambulance is kept safe, clean and tidy.

• Hold a valid UK manual driving licence (no more than 6 points). Full UK manual licence required.
• Be able to work flexible shifts between 05:30 am and 00:30 am, Monday to Sunday.
• Effective communicator with experience in emotionally charged situations.
• Physically fit for patient handling and moving.
• Pass an Enhanced DBS check (company funded).
• Committed to patient care and teamwork.

• Life Assurance – protection to a value of £5,000.
• Company sick pay covering full salary for 20 days after 2 years’ service.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• Second‑opinion medical support where a colleague is on a treatment pathway.
• Hospital cash plan benefits and sickness protection scheme.
• Cash‑plan benefits offering protection in case of illness including dental, optical and chiropody coverage.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Legal advice on domestic issues (motoring offences, wills and probate, personal injury).
• Financial guidance on retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – increases annual leave after 5 years.
• Values‑based Internal Recognition Scheme with financial reward and annual recognition event.
• Refer‑a‑Friend recruitment incentive scheme.
• The EMED foundation support for colleagues and local communities.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• Employee Assistance Programme (EAP) to support health and wellbeing.
• Flu vaccination through an internal campaign in Autumn/Winter.

EMED Group is the largest Patient Transport and Care Partner to the NHS with approximately 4,000 colleagues across 60 depots. We deliver transport that supports patient care, community support, secure mental health and medical courier services.

We are committed to providing services for our patients, service users, clients and community, promoting equality, diversity and inclusion, and treating all with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, eliminating unlawful discrimination, and creating an inclusive and safe working culture for all.

EMED Group are committed to providing equal opportunities and endeavour to create an inclusive and safe working culture for all.