Desktop Support Engineer

Join to apply for the Desktop Support Engineer role at Sopra Steria

Ready to take your IT career to new heights? We’re on the lookout for enthusiastic Desktop Support Engineers to join our dynamic team in Gloucester. You’ll play a key role in exciting projects across the Aerospace, Defence, and Security sectors, working with cutting‑edge technologies to deliver exceptional on‑premises solutions as part of our growing 2nd Line support team.

This role offers a fantastic opportunity to work onsite five days a week, making it ideal for those who are:

• A 1st Line Engineer looking to take the next step in your career
• Someone eager to reignite their IT career after a break
• Military personnel transitioning to a civilian career

Eligibility:
Candidates must be eligible for DV clearance.

• Provide technical support for Windows desktop solutions, diagnosing and resolving issues.
• Work on virtual desktop infrastructures using Citrix Xen Desktop.
• Test and release Windows desktop security patches.
• Create and maintain automated builds using MDT & SCCM.
• Make sure the integrity of Active Directory Group Policies.
• Respond to customer queries.
• Take part in a 24/7 on‑call rota, working one week in six.

• Strong understanding of patch management and deployment.
• Experience with MS Exchange, VMWare, Citrix VDI, Remote Access/VPNs, and Windows Server 2019/22.
• Familiarity with computer networks and security concepts, including firewalls and antivirus solutions.
• ITIL V4 knowledge.

• CCA‑V / CCA‑P certification.
• Experience with Windows 10 /11 upgrades and software packaging.
• MS MECM and UE‑V administration experience.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Full time, Permanent

Office Based in Gloucester

Eligible for DV Clearance

Carolyne

Up to £35K

25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full‑time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other.

We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety‑ and security‑critical markets.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

We have partnered with Vercida, the UK’s largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Referrals increase your chances of interviewing at Sopra Steria by 2x.

Apply BELOW