Website QA Analyst

Department: Digital and Technology

Responsible To (Job Title): Lead Developer

Location: Gloucester Head Office

Salary: £28,000 - £33,000 per annum

Main Purpose:

To support the development team by thoroughly testing web development tickets and identifying bugs before deployment. This role ensures timely, reliable QA feedback for all site improvements and new features-ultimately protecting revenue, reducing delays, and improving development throughput.

QA Analyst responsibilities:

• Manually test website features, bug fixes, and updates prior to deployment.
• Collaborate with developers during ticket reviews to understand requirements and edge cases.
• Perform cross-browser and device testing to ensure functionality across platforms.
• Log bugs, track issues, and document QA outcomes using internal systems.
• Conduct regression testing to prevent previously resolved bugs from reappearing.
• Support performance and user acceptance testing (UAT) for releases.
• Work closely with developers to align QA processes with development cycles.
• Help reduce time between development and go-live by enabling rapid feedback loops.

Skills:

• Strong attention to detail with a systematic approach to problem-solving.
• Basic understanding of website functionality, front-end UX, and how users interact with ecommerce sites.
• Ability to clearly document bugs, reproduce issues, and communicate findings.
• Curious mindset with a willingness to learn and grow within a technical environment.
• Comfortable using browsers' developer tools and basic debugging techniques.
• Collaborative and proactive in working across departments (e.g. development, ecommerce, marketing).

Desirable / Nice-to-Have Skills

• Experience with writing or maintaining automated browser tests (e.g. Selenium, Lambda Test, Cypress).
• Familiarity with cross-browser and responsive testing tools.
• Exposure to agile or ticket-based workflows (e.g. Jira, Trello).
• Interest in coding or development with a view to future career growth in tech.

Qualifications & Experience:

• No formal qualifications required, though a relevant degree, course, or apprenticeship in IT, Computer Science, or Digital Media is a plus.
• Suitable for recent graduates, bootcamp alumni, or career switchers with a passion for QA, web development, or ecommerce.
• Experience working on websites or digital projects-either professionally or personally-is advantageous.

Pooky Personalities:

Enthusiastic - demonstrates engagement, interest, and a willingness to learn.

Do the right thing - be honest and open in all that you do and say.

Problem solvers - be excited about finding solutions that improve our business, customer service and culture.

Smart - be keen and inquisitive, constantly questioning, observing, and delving into the depths of knowledge with a curiosity that fuels thoughtful and perceptive thinking.

Committed - take ownership for everything you do and be a positive ambassador for Pooky in and out of work.

Team player - be supportive of each other, working together for the benefit of us all.