Account Handler

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

We are looking to recruit an Account Handler to join our encouraging and ambitious Leisure team out of our Gloucester office!

Our commercial Leisure team is composed of tight‑knit, supportive, and vibrant like‑minded individuals who aim to make a difference in client servicing.

As an Account Handler, you will be responsible for supporting your peers to meet client demands, achieve both renewal retention and growth rates, and work closely with Regional Account Managers.

We are happy to consider candidates with strong Personal Lines experience for the role, with full training provided.

• Manage a portfolio of commercial clients, ensuring their insurance needs are met effectively and efficiently
• Handle policy renewals, ensuring timely and accurate processing
• Process mid‑term adjustments (MTAs) and policy endorsements as required
• Identify and act upon new‑business opportunities, use sound judgement to recommend them if appropriate
• Respond to client queries promptly and professionally, providing exceptional customer service
• Collaborate with internal teams to ensure smooth and seamless service delivery
• Develop and maintain strong relationships with clients, insurers, and other stakeholders
• Stay updated with industry trends, regulations, and product knowledge
• Assist in the development and implementation of client retention strategies
• Provide support to the Account Executives and other team members as needed

• Previous experience in a similar role, preferably within the insurance industry, would be ideal
• We are happy to consider strong Personal Lines experience
• Strong organisational and time management skills, with the ability to prioritise tasks effectively
• Excellent communication skills, both written and verbal, with a professional telephone manner
• Self‑motivated and driven, with a strong desire to succeed
• Ambitious and eager to learn and grow within the organisation
• Demonstrates a high level of professionalism and ethical conduct
• Eligible to work in the UK

#LI-JJG

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a…