Deputy Chief Operating Officer

The Deputy Chief Operating Officer works directly to the Chief Operating Officer providing senior operational and strategic leadership to ensure the effective provision of health and care services across the organisation. The role holds extensive operational resource responsibilities which requires the post holder to plan strategically for all aspects of Operations including managing performance, workforce, finance, quality, safety and risk.

The postholder will lead within the local system, chair system meetings, representing the COO and will be expected to represent the COO both regionally and nationally. They will chair the Operations Directorate Performance & Risk and Business meetings with responsibility for onward reporting for assurance through to Committee.

The post holder will have direct line management responsibility for 3 Service Group Directors of Operation, the Head of Emergency Preparedness, Resilience and Response, and the Operations Directorate.

The postholder will be accountable for the coordination and delivery of high quality and safe clinical services, working in partnership with leadership teams, clinical and professional leads and colleagues in corporate services. The postholder will be responsible for oversight of operational delivery of national and local targets within the resources available. The postholder will be responsible for ensuring flexibility in capacity to meet demand and deliver both the local quality and safety agenda and related improvements.

The post holder will have a key role in ensuring financial sustainability. Driving forward progress through inspiring leadership of large scale, complex transformational change programmes (in line with the ambitions of the NHS 10 Year Plan) the postholder will be committed to tackling health inequalities.

The role will lead in driving key opportunities across the Trust to support integrated, neighbourhood working to ensure delivery of effective pathways. The post holder will need to develop effective partnership working which delivers tangible solutions across the Integrated Care System in Gloucestershire working with statutory partners, voluntary and independent sector providers and people with lived experience.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within peoples homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

• Values based, compassionate, visible and engaging leadership to inspire and empower staff in delivering high quality services.
• Leading to embed the new operational structure that puts quality of care at the heart of operational delivery, demonstrating a commitment to improving patient care and experience, and delivering an efficient service by getting things right first time.
• Leading with a commitment to ensuring that people with lived experience are at the heart of the design, development, delivery and monitoring of services.
• Lead services to operate in a community-oriented culture to promote neighbourhood working, social inclusion and reduce health inequalities.
• Be a full and effective contributor to Senior Leadership and Extended Executive meetings and governance fora.
• Ensure clear partnership working across the Trust so that the Operations Directorate is led in partnership with clinical and professional leads balancing performance, finance, quality, safety and effectiveness.
• Actively promote the Trust values and the behaviours that underpin these to support and encourage better clinical care.
• Committed to excellent system leadership,…