Retail Sales Manager

Retail Sales Manager at REP Fitness

We’re looking for a proactive and customer-focused Retail Sales Manager to run our brand new UK showroom. Day-to-day, you’ll oversee on-site customer experience, maintain showroom standards, handle sales enquiries, be a trusted product expert, and coordinate with the wider team to ensure the showroom runs smoothly and reflects our brand at its best.

Reporting to the Director of Sales - UK & Europe, this is a full‑time role based at our Gloucester Head Office. Initially, as we establish a normal routine within our brand new showroom, there will be a requirement for the successful candidate to work weekends (likely Wed‑Sun schedule). Our aim will be to build support around this position which will allow for greater flexibility.

If you thrive in a fast‑paced, customer‑facing environment, and you’re passionate about strength and fitness, this is the role for you.

• Significant retail sales, showroom, or account management experience (preferably within a similar setting).
• A good understanding of the strength and fitness industry, either through professional or personal experiences.
• Evidence of implementing excellent customer journey processes and successful visual merchandising.
• Demonstrable sales track record and commercial acumen.
• Excellent communication and relationship‑building skills.
• Ability to identify issues and problem‑solve at pace.
• Prior experience operating Point of Sale systems.
• Comfortable working in a fast‑paced, high‑growth environment.
• Existing product and brand knowledge is desirable.
• Full and valid UK driving licence required due to travel to events, trade shows, and other consumer activations.

• Oversee daily showroom operations to ensure a premium, customer‑focused experience.
• Implement showroom processes and best practices to optimise efficiency and customer satisfaction.
• Work toward retail, showroom, and D2C sales targets.
• Build and manage relationships with retail partners and resellers.
• Support the February 2026 showroom launch.
• Lead merchandising, product training, and promotional execution.
• Provide accurate forecasting, reporting, and market insights.
• Collaborate with marketing, operations, logistics, and customer service.
  
  Gather customer feedback and provide insights to support continuous improvement.
• Represent REP at events, trade shows, and consumer activations from time‑to‑time.
• Maintain compliance with company standards, policies, and health & safety guidelines.

• £40,000 to £45,000 per annum + company bonus scheme
• 25 days annual leave + bank holidays
• Company pension scheme
• Private medical cover
• Life assurance
• Employee assistance programme
• Team branded kit
• Staff discounts on REP gear
• Access to an on‑site gym
• Free on‑site parking
• On‑site electric vehicle charging

Mid‑Senior level

Full‑time

Retail