UX Designer

Application Details

Location Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Start Date ASAP. Reference PR/010790_. Posted 17 October '25. Enquiries  

Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years’ experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers.

At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you’re valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you’ll be trusted, challenged, and empowered to grow.

We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you’re passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you.

Glassdoor score of 4.7; 96% of our staff would recommend Triad to a friend; 100% CEO approval. See for yourself some of the work that makes us all so proud:

• Helping law enforcement with secure intelligence systems that keep the UK safe
• Supporting the UK’s national meteorological service in leveraging supercomputers for next-level weather forecasting
• Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products
• Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport

As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems.

A strong portfolio of successful UX work is essential.

Could you be Triad’s next “Rising Star of the Year?” Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at “The Chartered Institute for IT & Computing Awards.”

• User research:
  Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences.
• Analysis:
  Use appropriate methods to analyse research and triangulate findings across multiple research outputs.
• Producing artefacts:
  Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints.
• Design and iteration:
  Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs.
• Prototyping:
  Create interactive prototypes to different levels of fidelity to be able to test design options.
• Workshops:
  Initiate, plan and conduct workshops with stakeholders and users.
• Stakeholder collaboration:
  Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience.
• Usability testing:
  Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services.
• Accessibility and inclusion:
  Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2.
• Information architecture and navigation:
  Research for and design the information architecture to ensure users can navigate successfully.
• Measuring success:
  Work with stakeholders to define success metrics so that services can continually iterate.
• Agile working:
  Work and collaborate across multi-disciplinary teams using agile methods.
• Advocacy and education:
  Advocate for and educate client teams about user-centred design including upskilling and mentoring.
• Best practice and community:
  Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the…