Process Assistant - and Output

Process Assistant – Printing & Output

Due to an increase in responsibilities and workload, we are looking to add an additional Process Assistant to work in the Printing and Output Team. This role will assist in the process of , Output and Printing. You will be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities.

This may involve responding to routine queries, issues or circumstances, and referring any unusual or non-routine situations to others. This is a full‑time role, fully office based in Gosport. Working between the core hours of 7am to 6.30pm.

• Process work in line with agreed procedures, business rules or scripts. This will include making calls, answering telephone, emails, queries, taking messages and processing transactions.
• Learn the procedures and understand parameters of producing a quality output.
• Use various machines to produce output of  and of letters.
• Process work to the defined level of quality.
• Resolve queries, elevate where necessary and log if appropriate.
• Schedule and prioritise allocated work daily.
• Maintain and update information held on a database or manually.
• Maintain records for audit purposes.

• The ability to work within a team or other structured environment.
• Articulate and able to maintain good relationships with colleagues and external clients.
• High‑quality customer service in a professional manner, creating trust and confidence.
• Assimilate and apply policies and procedures consistently.
• Accurate and timely delivery of tasks.
• There will be an element of physical activity involved in this role.

Employment Type:

Full‑time, Permanent

Location:

Gosport
Security Clearance Level: SC
Internal Recruiter:
Rachel
Salary: £24,636
Benefits:

• 25 days annual leave with the choice to buy additional days
• Health cash plan
• Paid volunteering days and carers leave
• 4 x death in service life assurance
• Pension and generous flexible benefits fund

SSCL is the market leader in critical business support services for the UK public sector. Operating at scale since 2013, SSCL delivers savings to front‑line public services through digital solutions and innovative technology. We employ around 3,000 people and are recognised in the Top 20 of GPTW large workplaces.